Client Success Manager

Responsibilities:

• Researching and acquiring contacts of the key projects.
• Actively pushing the new game releases to be activated on the assigned projects.
• Cooperation with the client in promoting our game portfolio.
• Responsibility for the development of healthy customer relationships building trust and transparency with clients.
• Maintaining the full game portfolio on the partners' websites.
• Maintaining the visibility of the brand’s top games by regions on the main lobbies of the clients' web pages.
• Maintaining the full portfolio of features integrated with the clients.
• Responsibility for review, research the settings of the client's setups.
• Supporting and helping clients with the problem-solving of the tasks related to the account management team.
• Coordinate and provision of marketing materials to the clients.
• Upsell services and products with the brand image. 
• Encourage customers to upgrade their products.
• Promoting customer loyalty.
• Collecting and providing the requested technical and compliance-related information from/to the client. 

Сompanу offer:

• A welcoming and diverse work environment.
• Good opportunities for professional growth within the team and company.
• Extensive onboarding and ongoing learning resources.
• Flexible start times to accommodate individual needs.
• Four weeks of paid vacation, sick days, and a bonus week for family days
• Healthy Perks: daily snacks and refreshments (veggies or fruits are a must)
• Wellness Benefit: Contribution to a multisport card for employee well-being.
• Company Events: opportunities for social interaction and team-building activities.
• Modern and comfortable office located near Prague's business center.
• Provided laptop, monitor, and other necessary equipment.