Principais funções
- Manage a portfolio of 100+ clients independently.
- Building and improving relationships with new and existing clients (new clients that are brought into the company by the Sales department).
- Maintaining strong external relationships with the clients and internal relationships with different departments (marketing, compliance, sales).
- Daily B2B communication via chat and video calls.
- Focus on growing the revenue and achieving a win-win result in order to secure a healthy long-term relationship.
- Manage independently the promotions given to the clients.
Requisitos
- 2+ years of related experience in customer care or customer relationship management.
- Ability to find contacts (no cold calling; we work with existing clients only).
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.
- Ability to manage multiple client accounts, prioritize tasks, and maintain a high level of organization.
- Fluent in Russian and English (written and spoken).
- Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
- Self-motivated and proactive in identifying opportunities for client growth and engagement.
Descrição da vaga
As a Client Success Manager, you will manage a portfolio of international B2B clients, build strong long-term relationships, support revenue growth, and coordinate promotions while working closely with internal teams. In return, we offer:
- A dynamic and innovative work environment in a leading iGaming company.
- Performance-based bonuses.
- Flexible working hours.
- Growth opportunities and strategic impact on company revenue.
- Business trips and international event participation.
- Corporate events and team-building activities.
