Recently, Gretta Kochkonyan (our Head of Account Management) has shed some light on Endorphina's games, plans, and communication methods in an exclusive interview with Casinoshunter - a platform dedicated to providing recent, honest, objective, detailed, and unbiased reviews to help gamblers online find the safest platforms to play on. Interested in hearing what goes on behind the scenes and what's new with Endorphina? Check out the full Q&A interview below:
Casinoshunter: Hello Gretta, happy to have the opportunity to talk to you again. Thank you for finding time to answer a couple of questions. Is there any news from Endorphina about entering new markets, or making the brand more recognizable in already existing markets? Can you share your plans for future activities with our readers?
Gretta: We get a lot of questions about these things lately. Currently, Endorphina grows its presence in existing markets in a stable manner. Of course, we are interested in entering more regulated markets and getting new certifications. And we have a qualified team of analysts, experts on the market, and developers working on that.
Casinoshunter: We have recently communicated with you within our Q&A (read here), but somehow missed the topic of the company’s communication with its players and fans. Do you get any feedback from them, and do you mind that feedback in your work?
Gretta: Yes, for sure. We get lots of feedback from players via different channels and chats, and we actually support active communication with them. Endorphina pays huge attention to what players say, analyses their feedback, and adds new mechanics and features to the games.
Casinoshunter: Since players are the end consumers of your products, I cannot help but ask you about their safety, and the guarantee of paying out winnings. Do you help players solve their problems or manage disputes when there are issues with cashouts?
Gretta: Endorphina mostly stays away from the payouts policies to online casino players. However, we can double-check the session, bet outcomes, and winnings of the player in our slot games. All slots by Endorphina are actually tested by the corresponding world-class lab, meaning that the quality of the games, their maths, and mechanics are confirmed. In case a problem arises, the player should address the Customer Support of the online casino. If they are not happy with the Customer Support feedback, they can address Endorphina and ask us to double-check the session and winnings, in Live chat on our website.
Casinoshunter: I would really like to get a comment about the following slots by Endorphina - “Fruletta”, and “Akbar And Birbal”. Can you tell our readers more about their features, and ideas behind these slots?
Gretta: Both slots have the Bonus Pop feature, meaning they can buy a bonus game. Let’s discuss the bonus games in each slot, separately. In Fruletta, 5 reels 3 rows slot with 9 paylines, the players can enjoy wins on different paylines added together with a Wild symbol lands on the grid. The Wild replaces any symbol but Bonus and Seven. The Bonus symbols count on any position on the grid. The Bonus game can be up to 3 rounds, the number of rounds in each Bonus game depending on the number of Bonus symbols triggered: 3 symbols trigger 1 round, 4 symbols trigger 2 rounds, 5 symbols trigger 3 rounds. In Akbar & Birbal, an Eastern-themed slot, 5 reels, 3 rows, and 20 paylines are to be taken advantage of. The paylines are counted from left to right, but Scatters count at any position on the grid. When more than one payline is hit, only the highest paying counts. Scatter wins and payline wins are added when such combination strikes. 3 or more Scatter symbols activate unlimited Free Spins. The 5th reel can feature random Coin, thus opening the Multiply holder, which in turn multiplies the winnings. The Free games continue until all 4 Multiply holders are open.
Casinoshunter: Thank you for finding time for this Q&A! Maybe you could also reveal a bit more about the expected releases?
We hope you absorbed some valuable insights from the interview straight from Gretta and Casinoshunter.