Head of Account Management

Responsibilities:

• Lead and oversee 5 Account Management teams across multiple offices.
• Set clear goals, KPIs, and performance standards aligned with company objectives.
• Mentor Team Leads and drive talent development: recruit, train, and retain top performers.
• Ensure excellence in client servicing across all segments (Tier 1-3), maintaining high satisfaction and retention.
• Support escalation management for high-value clients as senior point of contact.
• Drive upsell and cross-sell initiatives in cooperation with Commercial and Product teams.
• Define and execute global Account Management strategy aligned with company growth.
• Optimize account coverage, workload distribution, and standardize client lifecycle processes.
• Partner with Sales, Product, Analytics, and Marketing to maximize revenue and enhance client experience.
• Contribute to revenue forecasts and negotiate key strategic accounts.

Сompanу offer:

• A dynamic and innovative work environment in a leading iGaming company.
• Performance-based bonuses (quarterly and yearly).
• Leadership of 5 specialized teams (KAM, Customer Success, AM, LATAM).
• Flexible working hours.
• Growth opportunities and strategic impact on company revenue.
• Business trips and international event participation.
• Cool office with a friendly international team.
• Corporate events and team-building activities.
• Benefits package including Multisport card and local perks.